Find the identifier
Use the OK code on the OAKEN label/card, or Serial / S/N on the manufacturer rating plate.
OAKEN / AFTER-SALES / CLEAR COVERAGE
Your product warranty. Clear and accessible.
Enter the unique OAKEN code or manufacturer serial to view registered coverage and remaining time.
Results use the record registered for that device with OAKEN.01 / LOOKUP
Enter the device identifier
Choose either method. A model name or product code cannot identify an individual device.
03 / HOW IT WORKS
From the device label to a clear answer
Check your coverage
View product coverage and performance coverage separately where recorded.
Arrange support
Contact support for corrections or a device service enquiry.
04 / COVERAGE
What will the lookup show?
Each coverage appears only when registered for your device, with its own status and dates.
Product warranty
Equipment defects and service are assessed under recorded terms and purchase evidence.
Performance warranty
Products such as PV modules may have separate performance coverage with different terms.
05 / QUESTIONS
A few useful answers
Is the model code the warranty code?
No. Many devices share a model. Every registered device receives its own permanent OAKEN warranty code.
Can I use the factory serial?
Yes, once it is linked to an OAKEN device record. Add the manufacturer name if serials overlap.
When does coverage start?
The approved purchase terms determine the sale, installation or commissioning date. An authorised operator records it; searching does not activate coverage.
Is PV performance coverage the product warranty?
No. They may have different conditions and dates. Only coverage recorded for your device is displayed.
OAKEN / SUPPORT
Record missing or need help?
Have the model, device identifier and purchase evidence ready. Our team can explain the next step. Never send passwords.